We help you make sure you know exactly what is included in your ALS before you sign a contract with us. Our goal is to set clear expectations and avoid surprises for our customers. We can also fully tailor your EOSL server maintenance, storage or support contracts to ensure you get the exact services you need. While some IBM i-shops follow this old model, there are a growing number of organizations that break with tradition. Bob Losey, CEO of Source Data, an IBM partner based in Southern California, says he sees more IBM i-Shops giving up hardware maintenance. Premier Care – Get Basic and Enhanced Care, as well as built-in hardware/software support, microcode analysis, media retention and code upgrades. Like death and taxes (which are due today), material breakdowns are inevitable. People may expect Power Systems hardware to run indefinitely, but you know what they say about the assumptions. Honestly, I think it bites you, says Massiello. “It will be a pay-me-now or pay-me-me-later thing.” There are four general reasons why an organization does not maintain a hardware support contract.
First, they feel like they can`t afford to buy a new server. Second, the cost of a new used server with the additional cost of a software maintenance contract (SWMA) and after the fee (ALF) is difficult to justify for them, losey says. Losey always encourages its users to stick to IBM`s hardware and software maintenance, and when hardware reaches the end of its lifespan – such as Power6 equipment last month, and Power7 equipment at the end of September – it encourages them to adapt to a newer machine. “Too often, many IBM i users might think it`s okay to replace a hard drive unit or a cache battery. In reality, these two specific repairs are quite straight,” he writes in The LinkedIn piece. On the other hand, older servers with unsusced hardware, software and firmware are extremely annoying. Parts for these older servers are unreliable, especially when you`re trying to replace broken power supplies. There may not be any software patches and firmware. IBM`s business model has shifted to more service-oriented. But when it comes to server, storage and network hardware, Big Blue is still a device manufacturer.
His interests are research, development, marketing and the sale of computer equipment. IBM certainly benefits from the high margins inherent in maintenance contracts. They benefit all the more when a customer exchanges old appliances, buys new equipment and then enters into a maintenance contract for the new purchase. Managing maintenance contracts and software licenses takes time – time that would be better focused on core competencies and strategic objectives. By consolidating maintenance contracts into a contract with Mainline, our customers achieve savings on the costs of managing supplier contracts while achieving a higher level of service. IBM hardware is often sold with different support options. Example: “The DS8000 series also offers the Business Choice guarantee, which allows customers to choose one-, two-, three- and four-year warranty options with first-class IBM support.” For simplicity`s sake, many customers choose three or four years.